Privacy Policy

Effective Date: July 29, 2026

SyncIRL LLC ("SyncIRL," "we," "us," or "our") operates the SyncIRL mobile application and the SyncIRL venue partner portal at partners.syncirl.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app or partner portal.

1. Information We Collect

Information you provide directly:

• Account information: Name, email address, date of birth, and password when you create an account.
• Phone number: Provided during phone verification and used for account security. A separate mobile number may be provided by a venue operator in the partner portal if, and only if, that operator chooses to turn on crew text alerts.
• Profile information: Profile photos, bio, gender, and interests you choose to share.
• Payment information: Payment details are processed by Stripe, Inc. We do not store your full credit card number on our servers.

Information collected automatically:

• Location data: With your permission, we collect your approximate location to show nearby events, venues, and people. Your exact location is never shared with other users — only approximate distance.
• Device information: Device type, operating system, and app version for troubleshooting and optimization.
• Usage data: How you interact with the app, including events viewed, venues visited, and features used. This helps us improve the experience.

Information from venue operators:

• Operator account and contact: Name, email, and role for venue operators who use the partner portal at partners.syncirl.com.
• Operator mobile number: If an operator opts in to text alerts, the mobile number they provide for that purpose.
• Venue and payout information: Business details and payout information for venues, used to route crews and process venue payouts. Payouts are handled through Stripe Connect; we do not store full bank details on our servers.

2. How We Use Your Information

• Provide, maintain, and improve the SyncIRL app and its features.
• Verify your identity and secure your account via phone verification.
• Send a one-time passcode by SMS when you choose to verify your phone number, and send crew alerts by SMS to venue operators who have opted in.
• Connect you with nearby events, venues, and other users based on your interests and location.
• Process ticket purchases and other transactions.
• Enforce our Terms and Conditions and prevent fraud or abuse.
• Communicate with you about your account, updates, and support requests.
• Operate the venue partner portal: verify venue ownership, route crews to venues, process venue payouts, and send opted-in operators alerts when a crew is available for their venue.

3. SMS and Phone Communications

Consent to receive text messages is never required to use SyncIRL. Accepting our Terms does not opt you in to any text message program. Creating an account, verifying your phone number, buying a ticket, joining a crew, and listing or managing a venue never require SMS consent. You can decline text messages and still use every part of the service.

One-time verification codes. When you choose to verify your phone number, we send a single one-time passcode to that number to confirm it belongs to you. It is sent only in response to your own request, it is not a recurring message program, and it is not marketing. Requesting a code does not enroll you in any other messages.

Venue operator crew alerts (optional, opt-in only). This is the only recurring text message program SyncIRL operates, and it is offered solely to venue operators in the partner portal at partners.syncirl.com. An operator must take a separate affirmative action inside their account: enter a mobile number, tick a consent checkbox that is unchecked by default, and click "Turn on text alerts." Operators who skip it keep full use of the partner portal and receive the same crew opportunities by email and on their dashboard. Once opted in, an operator receives a text when a crew is available for their venue to claim. Message frequency is occasional (a few times a week at most). Message and data rates may apply. Reply HELP for help or STOP to opt out at any time; an operator can also turn alerts off in the dashboard. Full program details: syncirl.com/sms.

SyncIRL does not send marketing or promotional text messages. We do not share your mobile phone number or your SMS opt-in consent with any third party for their own marketing or promotional purposes.

4. How We Share Your Information

We do not sell your personal information. We do not share your mobile phone number or SMS opt-in consent with third parties for their own marketing or promotional purposes. We may share your information in the following circumstances:

• With other users: Your profile information (name, photo, bio, interests) is visible to other SyncIRL users as part of the app's social features. Your phone number, email, and exact location are never shared with other users.
• Service providers: We use third-party services to operate the app and partner portal, including Supabase (database and authentication), Stripe (payment processing and venue payouts via Stripe Connect), Twilio (SMS delivery), and Mapbox (maps). These providers only access data necessary to perform their services.
• Legal requirements: We may disclose information if required by law, legal process, or government request, or to protect the rights, safety, or property of SyncIRL, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. What Other Users Can See

SyncIRL is a social product, so some of your information is visible to other people. This is the full list.

• Visible to other users: your name, your profile photo, your bio, and your shared interests. If you join a crew, the other members of that crew see the same.
• Never visible to other users: your exact location, your phone number, your email address, your date of birth, and your payment details. Other users see only an approximate distance, never a precise position.
• Venue details are withheld until a plan is confirmed. Where a crew is formed around a venue, the specific location is revealed once the crew is confirmed, not while you are still deciding whether to join.
• Venue operators see only what they need to host a crew, such as a first name and a party size. They do not see your profile, your contact details, or your preferences.

6. Safety, Blocking, and Reporting

You can block another user at any time. Blocking is mutual and silent: the blocked person is not notified, and the two of you will not be shown to each other or placed in the same crew again.

You can report behavior that violates our Terms. We review reports and may suspend or remove accounts. We retain records relating to a report, including relevant messages, for as long as needed to investigate and to prevent the person from returning.

SyncIRL does not conduct criminal background checks. Phone verification confirms a number, not a person's character or history. Please take the ordinary precautions you would with anyone you have not met: meet in public, and tell someone you trust where you are going.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

9. Your Rights and Choices

• Access and update: You can access and update your profile information at any time through the app's settings.
• Delete your account: You can request account deletion by contacting us. We will process your request within 30 days.
• Location: You can disable location access through your device settings. Some features may not function without location data.
• Notifications: You can manage push notification preferences in the app settings or your device settings.
• SMS opt-out: Reply STOP to any SMS message to opt out of non-essential messages.

10. Children's Privacy

SyncIRL is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.

11. Third-Party Links

The app may contain links to third-party websites or services, including ticketing platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app or sending you a notification. Your continued use of SyncIRL after changes are posted constitutes your acceptance of the updated policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at the address below.